ATLANTA, Sept. 18, 2012 /PRNewswire-iReach/ --
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Who:
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USAN, a provider of multi-channel customer engagement solutions
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What:
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Is a featured gold sponsor and exhibitor in Pedestal 9 at the ICMI Call Center Conference and Demo
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When:
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October 9-11, 2012
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Where:
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InterContinental Hotel - Dallas, Texas
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USAN, a provider of multi-channel customer engagement solutions, is a featured gold sponsor, exhibitor, and presenter at the upcoming ICMI Call Center Conference and Demo October 9-11 in Dallas, TX.
At the upcoming ICMI Call Center Conference and Demo, USAN Director of Enterprise Sales, Tad Thompson, will discuss how the history of customer contact technologies has created barriers to next-generation service, and how new customer engagement technologies can make futuristic service possible today. His presentation, Creating Next Generation Customer Experiences — Today, will take place on Wednesday, October 10 at 10:15 am.
In addition, USAN will demonstrate its cloud-based customer engagement solutions at Pedestal 9. The demonstration will include a cross-channel customer experience that represents the key components of its customer engagement platform. The demo will feature customer contact solutions from the USAN cloud including Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Outbound Predictive Dialing, and other engagement and optimization capabilities. Visit Pedestal 9 and have your passport stamped for the Passport to Prizes and your chance to win.
For more on ICMI Call Center Conference and Demo, visit the site or follow on Twitter #ccdemo12.
About USAN
USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry's first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN's portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN's premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.
Media Contact: Marisa Zelnick USAN, 305 707 7874, marisa@fredmarketing.com
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SOURCE USAN